Legal information

Company information

This is the only official Rolls-Royce Motor Cars Almaty’s website, owned by Astana Motors company. Rolls-Royce Motor Cars Limited and Rolls-Royce Motor Cars Almaty are responsible for the content of this website. Rolls-Royce Motor Cars Almaty is a company registered in Kazakhstan and has its registered office at Almaty city, Al-Farabi Avenue, 107.

Email address: info@rolls-roycemotorcars.kz

Legal Information

Copyright

The copyright in the material contained in this website belongs to Rolls-Royce Motor Cars Almaty. No person may copy, modify, transmit, distribute, display, reproduce, publish, license or create works from any part of this material or otherwise use it for any public or commercial use without the prior express written permission of Rolls-Royce Motor Cars Almaty. You may only view or print individual pages for your own personal use.

Other intellectual property rights

The products, services and technology or processes described in this website may be subject to other intellectual property rights reserved by Rolls-Royce Motor Cars or its licensors or any relevant third parties. No license is granted in respect of such intellectual property rights.

Law

These terms shall be governed by and construed in accordance to Kazakhstan law. Disputes arising in relation to them shall, unless expressly agreed otherwise, be subject to the jurisdiction of the Kazakhstan courts.

Telephone calls and emails 

Telephone calls and email correspondence with Rolls-Royce Motor Cars Almaty at the email addresses accessible through, or obtained from, this website may be recorded or monitored. By using these communication methods you are consenting to the recording or monitoring of this calls and emails.

Enhanced ownership 

Rolls-Royce Motor Cars Almaty is committed to protecting and respecting your privacy. We will only collect and use your personal information to deliver the Services and in accordance with the current data protection law in the Kazakhstan.

Information collected and processed in the delivery of the Services includes but it not limited to your vehicle’s: identification number (VIN), description, service data or incidents involving your vehicle, information about anyone making a Services call from your vehicle or under your account, the date, time and duration of your calls, (all calls may be recorded).

Your Rolls-Royce vehicle may also be equipped with one or more sensing or diagnostic modules capable of automatically retrieving, recording, transmitting, or storing certain vehicle data, such as battery voltage, coolant temperature, mileage, air temperature, oil levels and other data relating to servicing requirements.

We may record or monitor your vehicle’s location or other information when

  • you or other occupants in your vehicle request the help by using SOS-

  • your airbag deploys or a severe impact occurs.

We will use the information we collect from you to deliver the Services to you, manage your Services account, improve occupant and vehicle safety, for analysis and research purposes, improve your service experience at approved Rolls-Royce dealers and enhance your overall ownership experience.

We will share the information we collect with our service providers such as: roadside assistance and information service providers, emergency service dispatchers and providers, approved Rolls-Royce dealers, mobile communication service providers and any other entity that assists in delivering the Services solely for the purpose of providing the Services to you; we may also share information as necessary with third parties for analysis and research purposes in order to enhance the quality of the Services.

All service providers or third parties are contractually obligated to keep your information confidential and use the information only as we specify. We may also disclose information to individuals designated by you to be contacted in an emergency. When required, we may release information, to comply with the law, in legal proceedings, to respond to subpoenas or court orders, in cooperation with law enforcement agencies, and to enforce the terms of our Agreement.

The Services employ wireless telephone networks that use radio channels to transmit voice and data. All data transmitted during the provision of the Services is automatically encrypted, as is the industry standard for the transfer of confidential data via the internet. However, neither the privacy nor security of conversations or data over the wireless telephone networks can be guaranteed. Data may be transferred to countries outside of Kazakhstan in order to ensure the effective delivery of the Services.

We may amend this privacy notice at any time. Comments or inquiries about our Privacy Policy should be directed to Rolls-Royce Motor Cars Almaty at +77019294120.

How we use cookies

What is a Cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at: www.allaboutcookies.org

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

 

Use of cookies by Rolls-Royce Motor Cars

Within this website cookies are used to facilitate features and functions which improve your browsing experience. They are also used to measure the performance of the site and the ways in which visitors navigate their way around.  No personally identifiable information is collected by the cookies on our sites. 

The below information details the cookies we use, how to prevent these being written and the impact of doing so on your browsing experience.

 

Disabling/Enabling all cookies

You can accept or decline cookies by modifying the settings in your browser. However, you will not be able to use all the interactive features of the site if cookies are disabled.

Most recent web browsers allow control over the cookies saved through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

 

Disabling/Enabling specific cookies

Rolls‑Royce Motor Cars are working to provide the ability for you to manage your cookie preferences within our website, but this is functionality is currently under development. As an interim step we have detailed below all the cookies set by our websites, their purpose and details of how to opt out where available.

 

More information about cookies

There are four main types of cookies used by websites. These categories are described below, based on the information published in the International Chamber of Commerce Cookie Guide;  

Strictly Necessary Cookies – Enable services you have specifically asked for

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Performance Cookies – Collect anonymous information on the pages visited

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Functionality Cookies – Remember choices you make to improve your experience

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Targeting/Advertising Cookies – Collect information about your browsing habits in order to make advertising relevant to you and your interests.

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

 

The tables below explain the cookies we use and why. The information is updated regularly but if a discrepancy is found then please contact us.

COOKIE NAME PURPOSE TYPE DURATION 
Car Configurator RROCXML
SESSIONID
This cookie is needed to identify the user's configurator session within the car configurator system. Strictly Necessary Session Only
EMO VicinityUser This cookie indicates that an annonymised user is actively using the site. This cookie is deleted when the browsing session is closed. Strictly Necessary Session Only
JSESSIONID JSESSIONID This cookie indicates that an annoymised user is actively using the site and is used to measure how many users are visiting the site at any given time.  This cookie is deleted when the browsing session is closed. Strictly Necessary Session Only
Load Balancer Cookies ARPT1
ARPT2a
ASPSESSIONID
CCCRSAQD
These cookies are used to help ensure that the content of your page loads quickly and effectively by distributing the workload across web servers. They are deleted when you close your browser. Strictly Necessary Session Only
Webtrends

WT_FPC  Used for maintaining anonymised session and user identification across the websites sub-domains. Performance 10 Years 
Responsive Anonymously tracks what device type the site is being accessed on (based on screen resolution) - PC / Tablet / Smart phone  Performance 1 Day
ACOOKIE  is used for anonymised cross domain tracking e.g.  Recording if a visitor moves between www.rolls-roycemotorcars.com and pre-owned.rolls-roycemotorcars.com Performance 2 Years

WT_NAVI   
is set in order to track which navigation elements are used when navigating the site (main menu, teaser, footer etc.) Performance Session Only
Google Analytics

__utma Records anonymised data about a users visits to a site including:  first visit (unique visit); last visit (returning visit); Days and Visits to purchase calculations etc.  Performance 2 Years
__utmb 
& __utmc
These cookies work in tandem to calculate visit length. Google __utmb demarks the exact arrival time, then Google __utmc registers the precise exit time of the user. Performance Both expire after 30 mins of inactivity
_utmz notes where an annoyomised  visitor arrived from, grouping the information into type e.g. via a  search engine, social media, direct. This cookie also registers what keyword generated the visit (if relevant) plus geolocation data, to nearest city. Performance 6 Months
__utmv creates  groupings based on anonymised user actions, for example, create a group for all visitors who viewed a particular link or advert.  Performance 2 Years
_ga (Universal Analytics) This cookie is used to store a unique client identifier (Client ID), which is a randomly generated number. Once the ID is generated it's stored in the cookie and is included with each hit / request sent to Google Analytics. This ID is later used by Google Analytics servers to calculate user, session, and campaign data.
The _ga cookie is a first-party cookie that can only be accessed by the domain on which the JavaScript is run.
Performance 2 Years
Brightcove Player BC_
BANDWIDTH
Detects initial bandwidth capability of a visitors computer or device. This cookie helps to significantly improve initial rendition selection for viewing videos. If you disable this cookie, Video Cloud will still detect bandwidth by using the Brightcove Bootloader swf. Without the cookie, this must be done on each player load, consuming more bandwidth and possibly resulting in a poorer quality initial rendition. Performance Session Only
DoubleClick DoubleClick
Tags 
DoubleClick cookies are used to help measure the effectiveness of online advertising campaigns and to try and avoid  repeatedly showing adverts the user has already seen.  The names and numbers of these cookies used on our site will vary, depending upon the number of  advertising campaigns that are active at the time of your visit.

No personally identifiable information is used or stored by DoubleClick cookies.
Targeting/ Advertising 30 Days

Our privacy policy

Introduction 

Rolls-Royce Motor Cars Almaty is committed to protecting and respecting your privacy. We will only use your personal information in accordance with the data protection law in the Kazakhstan and this privacy policy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us will be processed by us. We may update this privacy policy from time to time by publishing the amended version on our websites.

This privacy policy applies to personal information we hold about individuals. It does not apply to information we hold about companies and other organisations.

You may contact us in relation to this privacy policy by writing to us at Almaty city, 050060, Al-Farabi Avenue, 107 – Rolls-Royce Motor Cars Almaty.

 

How do we receive your information?

We may receive information about you:

  • when you contact us directly, normally via our website or our customer services teams, whether to apply for one of our products or services or to make an enquiry or other request,

  • from our network of authorised Rolls-Royce Motor Cars dealerships,

  • from other Rolls-Royce Motor Cars companies and carefully selected business partners who provide products and services under one of our brands, and

  • occasionally from other third parties who may lawfully pass to us information about you.


Using your information

We may use your information (which we receive from you or third parties or learn from the way you use our products or services) for a variety of purposes, including:

  • to provide or manage any information, products and services you have asked for,

  • for marketing purposes, including market research,

  • to help us identify you when you contact us,

  • for general administration purposes,

  • to help us improve the quality of our products and services,

  • to carry out analysis and customer profiling, and

  • to identify other products and services which might be of interest to you and to inform you about our products and services (please see below).

The information that we collect from you may be transferred to, and stored at a destination outside the Kazakhstan. It may also be processed by staff operating outside the Kazakhstan, who work for us or one of our suppliers. By submitting your information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this policy.

 

Sharing your information 

We may share your information for any of the above mentioned purposes with:

  • Rolls-Royce Motor Cars companies in the UK and abroad

  • authorised Rolls-Royce Motor Cars dealerships

  • our carefully chosen business partners who provide products or services under one of our brands in the Kazakhstan and abroad, and

  • our service providers and agents who perform services on our behalf, such as credit card processors and data management firms in the Kazakhstan and abroad.

We may also pass your information to third parties:

  • if we have been asked to provide information for legal or regulatory purposes,

  • in relation to existing or future legal proceedings,

  • in the process of selling one or more of our businesses or to anyone to whom we may transfer our rights under any customer agreement we have with you.

Providing information to us

The information we collect from you may be transferred to and stored at a destination outside the Kazakhstan. It may also be processed by staff operating outside the Kazakhstan, who works for us or one of our suppliers. In order to ensure your data is managed properly, we will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this policy. By submitting your information, you agree to this transfer, storing or processing.

You are responsible for informing us of any change in your details, such as a change of address, phone numbers and email addresses. You can do this by contacting us (address and phone number on this website).

Telephone calls to us may be recorded and/or monitored for training purposes.

Your Rights

You have a right to ask us to correct any inaccuracies in the information we hold about you. You have a right to ask us to stop processing your personal data for direct marketing purposes. You have a right to ask what information we hold about you. We will charge you a small fee for this. Please contact us via the above address or telephone number for these purposes.